Terms of service

1. Acceptance of terms

By accessing and using Babra AI's services, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to abide by the above, please do not use this service. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Description of service

Babra AI provides AI-powered all-in-one application assistance, helping users find the right schools, prepare application materials, submit applications, and track progress. Our services include guidance, editing suggestions, application organisation, and progress management. We reserve the right to modify, suspend, or discontinue any part of our service at any time without notice.

3. User accounts

To access certain features of our service, you must register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during registration and to keep such information up to date.

4. Intellectual property

The service and its original content (excluding user-provided content), features, and functionality are and will remain the exclusive property of Babra AI and its licensors. The service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

5. User content

You retain all rights to content you submit to our service. By submitting content, you grant Babra AI a non-exclusive, worldwide, royalty-free licence to use, process, and store your content solely for the purpose of providing and improving our services. We will never share your personal application materials with third parties without your explicit consent.

6. Prohibited uses

You may not use our service: (a) for any unlawful purpose; (b) to submit false or misleading information; (c) to impersonate another person; (d) to interfere with or disrupt the service; (e) to attempt unauthorised access to any part of the service; (f) to collect information about other users; or (g) for any commercial purpose without our explicit written consent.

7. Subscription, billing, and refunds

Babra Pro is a recurring subscription billed monthly or every three months. Each billing period grants a fixed number of AI credits to your account in full, up front. You can cancel at any time from Billing → Manage subscription in your account settings, which opens Stripe's secure customer portal; no need to contact support. Cancellation takes effect at the end of your current paid period: you keep full access until then, and you will not be charged again. Because that period's credits were already granted in full, we do not pro-rate a refund for a partly used period. If you cancel and later resubscribe, your remaining credit balance is never wiped: it is kept but locked while you are unsubscribed, and unlocks automatically when you resubscribe. To change your billing interval, for example from monthly to quarterly, cancel your current subscription so it ends at period end, then start a new subscription on the interval you want; we do not support switching intervals mid-period.

If you request a refund within 30 days of being charged for a subscription period, and you have used 30% or less of that period's granted credits (for example, 600 of 2,000 monthly credits), we will refund the charge in full, cancel your subscription immediately, and revoke that period's granted credits. This covers both a subscription that turned out not to be a fit and a subscription you forgot to cancel after your application season ended.

Outside that window, or once you have used more than 30% of a period's credits, we do not refund as a general rule: the credits you consumed correspond to AI compute we have already paid for. We are still glad to discuss individual circumstances, and if a failure on our side wasted your credits, we will restore the credits rather than issue a cash refund.

Separately purchased credit top-ups are refundable within 7 days of purchase if unused. If a payment fails, your access continues while our payment processor retries the charge, for about 14 days; if every retry fails, we cancel the subscription and your credit balance is locked but kept, the same as a voluntary cancellation. If you believe a charge was made in error, please contact us before filing a dispute with your bank: we can usually issue a refund faster directly, and we may suspend access while a dispute is open.

8. Disclaimer of warranties

The service is provided on an "as is" and "as available" basis. Babra AI expressly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee admission to any educational institution.

9. Limitation of liability

In no event shall Babra AI, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service. Our total liability shall not exceed the amount you have paid us in the past twelve months.

10. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, at our sole discretion, for any reason, including without limitation if you breach the Terms. Upon termination, your right to use the service will immediately cease.

11. Changes to terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion. Continued use of our service after any revision becomes effective constitutes your agreement to the revised terms.

12. Contact information

If you have any questions about these Terms of Service, please contact us: